The WEF Sustainable Utilities Task Force presents a resource for utility managers seeking examples of succesful sustainability practices

Utility Operations under Financially and Politically Constrained Conditions

Gwinnett County Department of Water Resources
Lawrenceville, Georgia

With the world economy struggling under a severe recession water utilities are
experiencing difficulties in continuing their business operations. They also face political
challenge since they are directly responsible to the communities they serve and at the
same time their customers are also their constituency. During such politically and
financially constrained times, utility operators have been forced to look into new ways to
cut costs and improve efficiency. Our experience shows that water utilities can become
more efficient via implementation of various strategies such as business process redesign
and implementation of lean six sigma techniques. Utilizing the above mentioned
strategies enabled Gwinnett County, GA’s Department of Water Resources (DWR) to
improve its process flow and eliminate waste, decrease personnel required for process
execution, reduce on-hand inventory and ordering costs, and to completely eliminate
Total Potential Stock-out Situations.


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Posted: May 20th, 2011 | Filed under: 500K-1M, Stormwater, Waste Water Treatment, Water Treatment | Tags: , , , | No Comments »