Building O&M Performance Measures that Work!

With today’s current focus on strategies to improve asset management and equipment reliability, it is critical performance measures using Computerized Maintenance Management Systems (CMMS) data be used to analyze and prevent failures. By applying the basics of performance management, developing useful performance measures, and using a Balanced Scorecard, utilities can be more effective in managing their O&M processes. Following the steps set forth below and explained in detail within this paper can help organizations mitigate the complaints and concerns most often associated with their CMMS:
1. Performance Measures must align with an organization’s business strategy and vision.
2. A Balanced Scorecard approach provides guidance and enables Financial, Internal Processes,
Customer, and Employee Development measures to be balanced within an organizational
unit.
3. Employee buy-in and empowerment drive a successful performance measures program.
4. Basic data, process, and quality control must be in place to enable valid analysis and reports.
5. Performance measures based on failure analysis and prevention focus resources and help to
reduce costs by reducing reactive maintenance.
6. Building a utility-wide Performance Measurement Program drives implementation.                                                                                                                                                                                                                                          Source: WEFTEC 2009 Proceedings